Ural Airlines required a passenger to bring a certificate signed by the chief physician.
Ural Airlines may face a requirement to simplify the rules for involuntary ticket refunds. First and foremost, this concerns the list of medical documents the carrier requires from passengers. Such an order was issued by the Ural Transport Prosecutor’s Office.
The office reported on its official Telegram channel that, following a complaint from citizen K., an inspection was carried out to check the airline’s compliance with consumer protection legislation. Special attention was paid to the conditions under which passengers who are forced to cancel a flight due to illness must provide medical certificates.
The prosecutor’s office concluded that the requirements imposed are excessive and not always feasible. In particular, some medical institutions do not provide for the mandatory signature or stamp of the head of department or chief physician that Ural Airlines requires from passengers.
Following the inspection, the transport prosecutor filed a lawsuit. A hearing with representatives of the airline is scheduled for December 2026.
For example, earlier residents of Yekaterinburg were unable to fly abroad because they didn’t make it onto the plane.
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Ural Airlines required a passenger to bring a certificate signed by the chief physician.
Ural Airlines may face a requirement to simplify the rules for involuntary ticket refunds. First and foremost, this concerns the list of medical documents the carrier requires from passengers.